©2018 by Sanctuary

  • White Instagram Icon

Return Policy

Shopping for your home should be fun, so don’t be afraid to mix things up! If an item isn’t the perfect match, return it for a refund within 30 days of delivery in the original condition and packaging.

A few items can’t be returned, including:

  • Gift cards

  • Items marked “Non-Returnable” on the sale page

  • Items purchased as part of a bundle at a discounted rate, e.g. “5 for $25” (unless the entire bundle is returned)

Refund Options

You can choose between a full refund in store credit or a refund to your original payment method (minus return shipping costs). We also offer pickup services for an additional fee.

Small Appliance Return Policy

You can return a large appliance within 30 days of delivery as long as it hasn't been installed and is returned in the original packaging. In rare cases, you might have to pay the manufacturer’s restocking fee.

When your appliance arrives, please take the following steps:

1) Check the box for damage.

2) Make sure the product name and model number match your order confirmation.

3) Remove the packaging and inspect the appliance.

If you receive the wrong item or it arrives damaged, don’t accept the delivery. Tell your delivery representative(s) and contact us so we can arrange for a replacement. Once your appliance is installed, it can’t be returned.

Extended Holiday Return Policy

You have until January 31 to return items purchased between November 1 and December 31.